Best Western Plus Hotel Eyde
Company Registration no.: 29532567
The personal data protection policy of Best Western Plus Hotel Eyde (hereinafter the Hotel).
One of the Hotel’s overall goals is to maintain the highest level of security for our guests, customers and employees. This also applies when it comes to the protection of personal data.
With this policy, the Hotel wants to set out clearly and comprehensively how the Hotel handles your personal data.
- Data controller
The Hotel is the data controller.
Hotel contact information
Best Western Plus Hotel Eyde
Contact person Agnetha Nielsen, Hotel Manager
The Hotel collects and processes your personal data to the extent permitted by law.
By ordering one or more of these services, you are giving your personal data to the Hotel, and at the same time you are giving your consent for your personal data to be processed by the Hotel.
- How does the Hotel collect personal data?
The Hotel collects data as follows:
- When you choose to buy one of the Hotel’s services.
- From people who act on your behalf.
- On the B2B market. For example in a sales situation where offers are requested for one of the Hotel’s services and/or a cooperation agreement is requested.
- In connection with the use of the Hotel’s digital services.
- In connection with enrolling and maintaining the Best Western Rewards programme, please see www.bestwestern.dk or www.bestwestern.se.
- When you subscribe to newsletters from the Hotel.
- From social media and public records.
- Via TV surveillance.
Collection of personal data and processing thereof will always be in accordance with the law. TV surveillance is used as a safety-enhancing measure for employees and guests.
The surveillance will in principle take place at the entrance of the Hotel, in the car park, guest and employee areas, reception and bar as well as the goods in area.
- What data does the Hotel collect?
The Hotel collects the following personal data:
- Name, address, telephone number, email address, date of birth and other general information.
- Credit card details – possibly as a guarantee of your reservation.
- Demographic information.
- Purchasing history and other digital services.
- Feedback on social media and other digital platforms.
- Browser information.
- Video recordings.
You may choose to provide personal data to the Hotel which is in addition to the general personal data because you consider that the additional data may be of importance, either for security reasons or to allow the Hotel to provide a service specifically for you.
For example, this could be data about:
- Specific dietary preferences
- Medical conditions
- Online purchases by credit card
The Hotel uses Nets and Teller in connection with your purchase of goods and credit card payment. Has been approved and certified by Teller.
In addition to completing the order itself, the data provided will only be used, for example, if you have questions or if there is an error in the order.
- What is the purpose of data collection?
The Hotel collects only personal data necessary for the purpose described in the special terms and conditions for the service concerned and in this data protection policy.
It is the individual service that determines both what personal data the Hotel collects and the purpose of the collection.
The Hotel’s purpose in collecting personal data may be one or more of the following: • Processing your reservations and purchase of the Hotel’s services.
- Contacting you before, during or after your stay.
- Complying with your request for services.
- Improving and developing Hotel services.
- Adapting the Hotel’s communication and marketing to you.
- Analysing your user behaviour and re-marketing. For further information, see www.bestwestern.dk or www.bestwestern.se.
- Adapting business partners’ communication and marketing to you.
- Managing your relationship with the Hotel.
- Compliance with legal requirements.
- The legal basis for processing data
Below we explain the legal basis on which the Hotel processes your personal data.
For example, the Hotel may process your personal data because it is necessary to fulfil a contract to which you are a party. This may be in connection with hotel stays, visits to the Restaurant Sankt Jørgen, functions and meetings, cooperation agreements, etc.
Likewise, the Hotel may process your personal data in order to carry out certain actions and/or preparations at your request prior to the conclusion of a contract.
Processing may also take place in order for the Hotel to pursue a legitimate interest, unless your interest takes priority.
Legitimate interests that the Hotel pursues may include statistics, customer surveys, interest based marketing and analysis of general user behaviour, including for the purpose of improving your benefits, your experience, and the quality of the Hotel’s services.
If you inform the Hotel about special preferences and considerations such as health information, disability, religious beliefs or the like, the Hotel uses the data to customise the service in question according to your directions and your stay at the Hotel in general.
In some cases, the Hotel may receive personal data from third parties, for example, in connection with a group reservation and/or an individual overnight stay by a third party, for example by an assistant.
In these cases, the person responsible for the group and/or the reservation is required to inform the guests involved of the terms and conditions of the Hotel as well as the data protection policy.
Processing of your personal data is further required of the Hotel by law. For example, this is the case in connection with guest registration at check-in where the law states which personal data the Hotel is required to register.
- Your rights
According to the General Data Protection Regulation you have a number of rights.
These rights are as follows:
- You have the right to know what personal data the Hotel is processing about you.
- You have the right to have the personal data that the Hotel has registered about you corrected and updated.
- You have the right to have the personal data the Hotel has registered about you erased. If you wish to have your personal data erased, the Hotel erases all data that is not required by law to be stored by the Hotel.
- If the processing of personal data is based on your consent, you have the right to withdraw the consent, which means that processing will then cease unless the Hotel is required by law to process your personal data.
Access may, however, be limited for the protection of other people’s privacy, business secrets and intellectual property rights.
You may, upon written request, receive a copy of your personal data, have your personal data updated, raise objections, or request to have your personal data erased.
The request must be signed by you and include your name, address, phone number and email address.
You can also contact the Hotel if you believe your personal data are being processed in violation of the law or other legal requirements.
The request should be sent to:
- firstname.lastname@example.org Best Western Plus Hotel Eyde Torvet 1 7400 Herning, Denmark. Att. The Hotel Manager
The Hotel will send the print-out to you within one month of receipt of your request.
With requests for corrections to and/or erasure of your personal data, the Hotel will examine whether the conditions are met and, if necessary, make changes or erasure as soon as possible.
The Hotel may reject requests that are unreasonably repeated, require disproportionate technical intervention (for example, developing a new system or significantly changing an existing practice), affect the protection of other people’s personal data, or in situations where the requested action
must be considered to be extremely complicated (for example, requests for data that are solely available as backups).
- If you apply for a job at the Hotel.
When you apply for a job at the Hotel, the data that you have provided to the Hotel are processed in connection with your application.
Typically, this will involve general personal data such as name, address, telephone number and email address, educational background information, and current and previous employment information.
The Hotel uses the data to assess whether the Hotel wishes to offer you employment and to communicate with you in connection with the recruitment process.
If you become a member of the Hotel staff, your data will be stored in accordance with the Hotel’s data protection policy for employees, which you can find in the Hotel’s staff handbook.
Applications from candidates who are not employed are generally kept for 6 months after being turned down.
The Hotel may, in certain cases, also disclose your personal data, if required by law, a court order or current legislation.
If you wish to access the data that the Hotel is processing about you, either in connection with updating your data or because you want the Hotel to erase your data, please contact the HR department.
You can object to any further data about you being processed at any time.
- Secure storage and sharing your personal data
The Hotel protects your data and has adopted internal rules on data security that contain instructions and actions that protect your personal data against unauthorised disclosure and against unauthorised access or knowledge of such data.
The Hotel has established procedures for granting access rights to those of our employees who process sensitive personal data and data that reveal information about personal interests and habits. The Hotel controls their actual access through logging and supervision.
To avoid data loss, the Hotel continually backs up its data sets.
In the event of a security breach that results in a high risk to you of discrimination, ID theft, financial loss, reputational loss or other significant inconvenience, the Hotel will notify you of the security breach as soon as possible.
The Hotel’s security procedures are regularly reviewed based on the latest technological developments.
In addition to the Hotel’s internal systems, the Hotel uses external providers of IT services, IT systems, payment solutions, etc.
The Hotel has entered into data processing agreements with all the suppliers concerned in accordance with the new EU General Data Protection Regulation (GDPR) rules. This ensures a high level of protection of your personal data.
In order to provide the highest level of service, the Hotel shares selected personal data, including at your request, with external suppliers such as restaurants, hotels, etc.
Where necessary, the Hotel also communicates and passes on your personal data internally within the Hotel. The purpose of sharing the data is to provide the most optimal service for you, no matter which department in the Hotel is involved.
In certain cases, the Hotel may also be required to disclose personal data in accordance with the law or a decision from a public authority.
The Hotel will erase your personal data when the Hotel is no longer legally required to store the data or when there is no longer a purpose for processing the data.
According to regulations in the Aliens Order and the Passport Order, the Hotel registers various data about the guests. For foreign guests, this data must be stored for a minimum of one and a maximum of two years, while for Danish guests the data must be stored for one year. The above is for the sole purpose of providing the data to the police.
The Hotel may legitimately use a guest’s email address for the purpose of marketing its own equivalent services, such as the one that the guest has purchased, for example an overnight stay. This requires, however, that the rules in Section 10 of the Marketing Practices Act are complied with. This means that that the guest must be informed that, for example, an email address may be used for marketing, and the guest should subsequently be able to decline this. In addition, the guest can simply and easily unsubscribe from this marketing.
Sending newsletters requires the consent of the guest.
The Hotel may keep guest data for longer than the above only if used for statistical purposes. In such cases, the data must be anonymised.
The Hotel may store personal data for a longer period on condition that the storage serves a legitimate purpose. For example, it may be legitimate to store data about jobseekers who did not get an advertised job in order to counter any objections about discrimination. The Hotel may also ask for consent to store the data in order to contact the person in connection with a future job advertisement.
When an employee resigns, the Hotel saves the staff folder for an extended period of time in order to meet any subsequent claims for additional payments from employees who have resigned. Subsequent processing cases are subject to a five-year limitation period, and claims requirements can thus be raised dating back five years.
If the Hotel stores personal data for an extended period of time, only data that the Hotel may need are stored. Other data are erased.
The Hotel collects data about all visits to the Hotel’s website. We also encourage users to actively provide data in various places. Data collected at www.eyde.dk and www.sanktjorgen.dk is done in accordance with current legislation.
Below you can read why we collect data and what we use them for.
What data do we collect?
The Hotel’s website collects data about the users and their visits in two ways: – by using so-called cookies
– by the users providing data themselves
Every visit to the Hotel’s website is registered using cookies. Each time, you – or more precisely – your computer visits the Hotel’s website, the cookie tells us about your visit.
The cookie tells us how long you visit the website, which sections and how many articles are being read, whether your computer has visited us before, which browser and operating system you use etc.
The data are anonymous and collated together with data from all other users so that we get a statistical overview of the use of the Hotel’s website.
Cookies also ensure that you do not see the same advertisements again and again, as all clicks on advertisements are registered.
In addition, we use the statistics in the editorial work to further develop the Hotel’s website.
What is a cookie?
When you visit the Hotel’s website, your computer automatically receives one or more cookies, which are transferred from the Hotel’s website to your internet browser. Then the Hotel’s website registers your visit and your use of the website.
A cookie is a small text file. It contains no personal data, and the data we receive are therefore anonymous.
Most internet browsers allow you to delete cookies, block them or warn you and ask for your acceptance before saving a cookie.
Depending on which browser you are using, you can get information about how to configure your browser to process cookies in its settings and help features.
In addition to cookies, several of the Hotel services require you to provide personal data.
In general, we only ask for personal data when, for example, you sign up for our newsletters or if you book a hotel stay through the Hotel’s website.
Online purchases by credit card
In the Hotel booking system and gift card ordering, Nets and Teller are used in connection with the purchase of goods and credit card payments. Both Nets and the Hotel’s systems are approved and certified by Teller.dk.
If you have questions, comments or complaints about the Hotel’s personal data processing, please contact us in writing:
email@example.com, Best Western Plus Hotel Eyde Torvet 1 7400 Herning, Att.: The Hotel Manager.
If this does not lead to clarification, any complaint may then be addressed to The Danish Data Protection Agency, Borgergade 28, 5., 1300 Copenhagen K, telephone: + 45 3319 3200, email: firstname.lastname@example.org.
Any changes to the personal data protection policy will be announced by publishing new terms and conditions on the Hotel’s website.